Customers will receive a full refund or credit with 48 hours notice of cancellation for 2 guests, 72 hours for 3-4 guests, and 7+ days for 5 or more guests. Customers will also receive a full refund or credit in case of operator cancellation due to safety or other unforeseen circumstances, however, please note, we operate rain or shine. On days when swimming is not safe, you may still access the trails, etc, but we do not provide refunds in such cases. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.