Cancellation, Rebooking, and Refund Policy

Cancellations
- For a full refund, cancellations must be submitted in
writing via email to info@divealohascuba.com at least 48 hours prior to the scheduled check-in time.
- Cancellations made less than 48 hours prior to check-in will be charged the full charter price, unless Trip Protection was purchased.
- No-shows and missed departures will be charged the full charter price.
- This policy is strictly enforced and applies in all cases, unless otherwise required by law (examples include medical emergencies documented by a licensed physician, military deployment orders, or other legally protected circumstances).

Rebooking and Reservation Alterations
- Customers may rebook at no charge if the request is made 48 hours or more before the scheduled check-in.
- Rebooking requests made between 48 and 24 hours prior to check-in are subject to a $50 administrative fee.
- Rebooking is not permitted within 24 hours of check-in. Requests inside this window are treated as cancellations and will be charged the full charter price.
- Rebooking within the 48-hour window is limited to the same type of diving charter originally reserved.
- All rebooking timelines and applicable fees are calculated based on the original booking date and time.
- If ASDC reschedules due to weather, safety concerns, or operational requirements, all rebooking fees will be waived.
- Minor adjustments (e.g., guest name changes, equipment sizes, or contact details) may be made at no charge. Changes to the date, time, or type of charter are not considered minor adjustments.

Trip Protection
- Trip Protection allows customers to cancel for a full refund (less the insurance cost) up to 1 hour prior to check-in.
- Trip Protection applies only to cancellations, not to rebooking requests.
- Trip Protection must be purchased at the time of booking and is non-refundable once purchased.
- Trip Protection is not valid for private charters, certification courses, or dive packages.

Charter Alterations & Cancellations by ASDC
- ASDC reserves the right to alter or cancel charters due to weather conditions, minimum passenger requirements, or safety concerns.
- In the event of a cancellation by ASDC, customers may choose between a full refund or a rescheduled charter at no additional cost.
- If only one dive of a two-dive charter can be completed due to weather, customers will receive a refund of $50 for the second dive.

Course Refund & Rescheduling Policy
- All courses are sold as packages. Once a student begins the in-person portion, no refunds will be issued.
- eLearning fees are non-refundable once the access code has been registered.
- Course reservations canceled with at least 48 hours’ notice may be refunded or rescheduled (excluding eLearning fees).
- Course reservations canceled within 48 hours may be rescheduled for a $50 administrative fee, provided the request is made at least 24 hours prior to check-in.
- No rescheduling is permitted within 24 hours of check-in. Cancellations in this window will result in full charges.
- Students who do not meet course standards may continue training by paying the following makeup session fees (availability may vary by course type):
$125 — Confined Water Makeup Session (scheduled on the next available Tuesday or Saturday)
$179 — Open Water Dives 1 & 2 Makeup (scheduled together on the next available Tuesday or Saturday)
$179 — Open Water Dives 3 & 4 Makeup (scheduled together on the next available Wednesday or Sunday)
$179 — Open Water Makeup Session (single-session option for certain requirements.)
$250 — Private Makeup Session (per session, by appointment)

Certification Requirements
- Customers must dive within their certification level. Both digital and physical cards are accepted.
- If proof of certification cannot be provided, ASDC may offer an alternative dive suited to the verified level.
- If the customer declines the alternative, no refund will be issued.

Marine Life Disclaimer
- Marine life is subject to ocean conditions and seasonal variations. Sightings are not guaranteed.
- ASDC operates as a “leave no trace” company. Touching, feeding, or harassing marine life (including turtles) is strictly prohibited.
- Guests who violate this rule will be returned to the boat immediately and will forfeit all remaining dives without refund.

Pricing
- All prices are subject to change without notice.
- Price changes apply only to new, non-confirmed reservations. Confirmed bookings (paid and verified) will not be affected by subsequent price changes.
- Standard charter prices:
First dive: $129
Second dive: $50
- Course eLearning Prices:
Open Water: $295
Advanced Open Water: $231
Rescue Diver: $239
Nitrox: $227
ReActivate: $81
All Specialties: $157

Contact Information
For cancellations, rebookings, or questions:
📞 (808) 622-3483
📧 info@divealohascuba.com

We look forward to providing you with an enjoyable and safe experience.