DECLARATION OF FINANCIAL TERMS, REFUND CESSATION & FINALITY OF SALES

I. COMPANY INITIATED CANCELLATION & REFUND POLICY

• Finality of Sales: All sales are final. Monetary refunds, credits, or adjustments will be issued only in the event of a cancellation or safety concern as determined solely by the Company.
• Company-Initiated Cancellation: If the Company cancels an activity due to severe weather, customers will be offered a full refund, a non-expiring Company Gift Card, or the option to reschedule.
• Approved Non-Weather Cancellations: If a cancellation is approved by the Company for reasons unrelated to severe weather or safety, compensation will be issued strictly as a transferable corporate gift card. No monetary refunds will be granted. This is the Customer's sole and exclusive remedy.

II. WEATHER & SAFETY

• Exclusive Determination: Cancellations or adjustments based on weather, safety, or operational necessity are determined solely at the discretion of company staff. Weather forecasts and subjective assessments provided by customers will not override company safety evaluations.
• Notification Protocol: Customers will be notified via text or email one (1) hour prior to the scheduled departure time regarding any weather- or safety-related adjustments.
• Limitation of Liability: If the Company cancels a reservation and the customer cannot reschedule due to a verifiable conflict, the customer may select either a transferable corporate gift card or a full monetary refund. This remedy constitutes the maximum extent of the Company’s financial liability.

III. CUSTOMER-INITIATED CANCELLATION POLICY

• The 48-Hour Standard: All customer-initiated cancellations must be submitted in writing via email at least 48 hours prior to the scheduled departure time. Cancellations requested within 48 hours of departure result in the forfeiture of all payments made.
• Group Reservation Fee (Parties of 4+): Any Company approved cancellation or reschedule for a group of four (4) or more participants—regardless of when requested—is subject to a 50% Operational Integrity Fee based on the total booking cost. Customers who reschedule remain responsible for 100% of the cost of the new reservation time slot.
• Personal Circumstances & Absence: Ineligibility for refunds, credits, or reschedules applies to all late arrivals, no-shows, or cancellations citing personal circumstance, illness, travel delays, injury, or discomfort.
• Ineligibility, No-Shows, and Cancellations On Arrival: A booking is forfeited, with no refunds, rescheduling, or transfers, if a participant:
• Doesn’t attend, can’t attend, or declines to take part on arrival, for any reason, including illness, injury, travel delays, or personal choice.
• Doesn’t meet our requirements at check-in, including a valid photo ID and credit card, a completed waiver, age or guardian requirements, or showing staff they can operate the vehicle safely.
• Appears impaired by alcohol or drugs.
• Discretionary Adjustments: Any requests for cancellations, reschedules, activity transfers, or gift card issuance are subject exclusively to the Company's absolute discretion.