Trips that are canceled by Get Up And Go Kayaking due to inclement weather, will not be charged; if your card has been charged prior to the trip, all funds will be refunded.

All sales are final; however, we do offer Trip Protection at Rainbow Springs for 10% of the ticket price to allow you to cancel for a full refund for any reason up until 24-hours prior to the trip time.

No-show participants will not be refunded. This includes showing up with less paddlers than the original amount booked for.

Get Up And Go Kayaking will not launch in unsafe weather conditions. Because of this, trips may need to be cancelled or rescheduled due to safety issues. If this is the case, your reservation will be refunded in full (if it has already been paid). We will not be held responsible for any reservation that you fail to keep due to any unforeseen circumstances. We also reserve the right to change or cancel any tours due to circumstances beyond our control. In this instance, Get Up And Go Kayaking can refund the tour price, not any other expenses that may have been incurred.

Cancellations must be done by phone. We accept email cancellations as long as they are at least 4 days prior to the scheduled tour. You will receive a reply once your trip has been canceled.