Private Intro Lesson or Certified Diver Group

By checking the boxes I agree to ALL the terms of this cancellation policy.

Cancellations

• When reservation is made we cannot charge you prior to hearing you say that you agreed to our cancellation policy. Only then, we can check the box to finalize your reservation. If booked online you have been informed and checked the box agreeing to our cancellation policy. If for any reason whatsoever you cancel within the 5 day prior to your scheduled time, or don't show up on date and time above, charges still apply. When you submit your credit card information or with us by phone, or in person, you are agreeing to the terms of our cancellation policy as a binding contract. We only take small groups and are turning away customers once spaces are booked. if you cancel we cannot absorb the cost of cancellations and all the customers we’ve turned away. This applies to everyone, so please don’t ask for refunds because this is strictly enforced.
NO EXCEPTIONS

Sickness

• I understand if anyone in my party of divers are sick, or have any symptoms that we observe that they are. We reserve the right to cancel, and there will be no refunds. NO EXCEPTIONS!!!!** This is due to CDC guidelines to protect you, other participants and our Staff.

No Drinking Alcohol Prior

• If we smell alcohol or observe behavior that leads us to believe anyone is under the influence of alcohol or any other drug, we will cancel your dive/dives and no refunds will be made.

Altitude & Diving

• If you tell us you are going above 1,000 feet altitude sooner than the 12-18 hour wait period after your dive within 5 days of your scheduled dive. We will cancel your dive/dives. You will not be refunded NO EXCEPTIONS.

Swimming Ability

Our website says we specialize in beginner divers. This does NOT mean we will teach you swimming. If you cannot complete your dive, or you indicated you are a strong swimmer in the (ocean) when making your booking, & we determine you are not. At instructor's discretion we will cancel your dive and there is NO REFUND. This is for your safety. NO EXCEPTIONS.

Late/No Show

• No show or late for scheduled time. We have multiple classes and dives scheduled throughout the day. If you arrive late that will put us behind schedule and cause others to be inconvenienced, or late for their activities planned. The result. We cannot offer a refund or reschedule. We have others that arrived on time and we cannot make them wait.

If We Cancel

• If for any reason if your instructor determines that it is not safe for you to continue in the class, and or dive. We will have to cancel and there is no refund. This is for your safety. NO EXCEPTIONS.
If due to weather we will try to reschedule. If we can't you will be refunded.

Rescheduling

• If we need to reschedule for ANY reason including weather etc. The cancellation policy will remain in effect from the point of time we rescheduled you. If you cancel within the new 5 day bracket prior to your dive, you will not receive a refund NO EXCEPTIONS.

eLearning

• eLearning is NON-REFUNDABLE. When you sign up for eLearning. We have to purchase the code which even we cannot get refunded by the agency we are certifying you under. You will not be refunded eLearning for any reason whatsoever. NO EXCEPTIONS.

You Must Call

• Voicemail, email and or text cancellations or rescheduling requests are NOT ACCEPTED. You must speak to a representative. NO EXCEPTIONS.

Affiliate Bookings are Final

• Bookings made through Tripadvisor, Viator, Groupon, Get Your Guide, Expedia or any affiliate are All sales final and there is a NO REFUND policy in effect.

Group Size

• For safety our groups are small. If your group is 5 or more, we cannot guarantee you will all dive together in the same group (same time yes). Most times we can accommodate, but not guaranteed. If this is a must, then we can do it in two private groups. The dives are done from the shore, beach access. Participants must be able to carry 20-75 lbs. depending on individual height/weight.

Special Needs

• If you have any special needs/disabilities, you must call to book it and we may possibly require you do it privately with us.

Medical Release

• If you have a "YES" answer on the medical questionnaire within the cancellation policy period, and cannot provide us with a signed doctor's release form, or at time of class/dive. We will not allow you to dive. You will NOT get a refund! NO EXCEPTIONS!

Agreement

• If you do not agree with our cancellation policy, or have a YES answer on medical waiver. You must let us know via email, or on phone with a representative within 6 hours of making your reservation prior to the 5 day cancellation policy (not within 5 days) before your scheduled time otherwise you are financially responsible.