24 HOUR CANCELLATION POLICY FOR ALL TOURS

Dive Kauai Certification Courses you won’t want to miss! However, we do understand that things happen and you may be required to cancel or postpone your course. For this reason, we have developed a cancellation policy we feel will accommodate most circumstances.

Tours cancelled up to 24 hours prior to the scheduled date and time of the tour will not be charged any fees to credit card on file (This is calculated down to the minute! If lesson is at 7:30am, you have until 7:29am Hawaii time the day before)

Tours cancelled less than 24 hours prior to the scheduled date and time of the tour or customers who do not show up to the scheduled tour will be charged 100% of the tour total (This is calculated down to the minute! If tour is at 7:30am, you have until 7:29am Hawaii time the day before).

If you are late and the class has had to start with out you, this will be considered a day of cancellation and not eligible for a refund of any kind! If we have the space available to reschedule you for another tour, there will be a reschedule fee of $75+tax per person per Day applied to your reservation.

Not All Students May Be Able To Complete The Course

***Our instructors are all PADI instructors who have to adhere to very strict teaching guidelines. Just because you enrolled in a course doesn't mean you will become certified. If students are not able to properly complete the course requirements per these guidelines, due to anxiety, poor performance, health issues or other circumstances, we will be unable to process your certification. Our team strives to work with each individual to help them overcome fears and work on specific skills where we identify struggles, but sometimes the expedited manner of the course is not conducive to the student. In this scenario we will modify the course to best fit the situation. If we cannot get you fully certified as an "Open Water Diver", we will strive to at least get you a partial certification called "Scuba Diver". Doing this will allow you to still receive a partial certification without a time limit for completing the full course. (Some scenarios this may not be possible either). There is no difference in price of the course when these modifications must be implemented. Should the schedule allow additional days to help complete the course, we will do so at $95+tax per person/per day.

Medical Conditions May Prevent You From Diving

Diver safety is our TOP PRIORITY! We want to share our passion for diving with you, but we must be safe about it. Therefore, we have sent you our "Diver Medical Questionnaire" to complete PRIOR to arriving for your scheduled tour. PLEASE MAKE SURE TO FILL THIS OUT AHEAD OF TIME and FOLLOW ALL INSTRUCTIONS on this form. Should you NOT follow all instructions on this form OR fail to complete prior to the day of and you have a medical condition that will prevent you from diving with us without a medical professional completing a liability waiver, we will be unable to take you diving AND will be unable to process a refund as you have taken up space that we would have been able to fill with another guest from our extensive waitlist. If you need to be seen LOCALLY by a licensed physician, please contact: Dr Burress at Poipu Moble MD: 808.652.7021 https://poipumd.com

Elevation and Diving Safety

PLEASE NOTE: For YOUR SAFETY you cannot participate in any activity above 1000' or 300 meters in elevation within 18 hours after diving. This includes driving and hiking to Waimea Canyon, Taking a Helicopter or Airplane Tour of the island as well as departing island in a commercial aircraft (even if just flying to Oahu). Our staff will have your safety in mind and may prevent you from participating in the scheduled dive. This would result in being considered a "DAY OF CANCELLATION" and therefore will not be eligible for any refund of any kind. If you made a reservation less than 18 hours prior to going above 1000' or 300 meters in elevation, please contact our office outside 24 hours to cancel or reschedule your course. If you are within our 24 hour cancellation period, the cancellation policy will be in full effect.