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Late arrivals are not eligible for refunds. Due to tight launch windows and guide schedules, we may be able to move you to the next available tour if space and logistics allow, but this is not guaranteed. Please plan to arrive 15-30 minutes before your scheduled tour time.

Bring a hat and sunglasses, sunscreen, 2 liters of water per person, water-friendly footwear with sturdy soles for hiking tours, quick-dry clothing or swimsuit, rain gear, snacks or energy bars, bug spray (optional), camera or phone, and a small towel or dry bag for personal items. Most importantly, bring your sense of adventure!

Yes! All tours include gentle paddle instruction and are suitable for all experience levels. Whether it's your first time in a kayak or you're seasoned on the water, our guides offer supportive instruction and set an adventurous yet comfortable pace.

All tours are weather-dependent. Full refunds are available for illness or travel-related cancellations. Tours may be modified, delayed, or canceled due to unsafe weather or water conditions. Late arrivals will be moved to rentals if guide availability allows, but refunds are not available for missed tours due to late arrival.

Yes! The minimum age is 5 years for most tours. Children must be accompanied by an adult at all times and must meet size and weight requirements to safely fit in kayaks and life vests.

Basic swimming ability is recommended for all tours. Properly fitted life vests are required and provided for all guests.

Public tours are shared experiences with other guests (maximum 22 people). Private tours are exclusively for your group with a dedicated guide, flexible pacing, customized photo stops, and personalized storytelling—ideal for families, couples, photographers, or special occasions.

Tow-outs are available for emergencies only. We believe in helping you discover your own strength and resilience. These journeys are designed to help you find your rhythm on the water, supported by your guide every paddle of the way.

No. Alcohol, drugs, and marijuana are not permitted before or during tours. Guests appearing impaired will not be allowed to participate and are not eligible for refunds.

Tours operate rain or shine but may be modified, delayed, or canceled due to wind, lightning, extreme heat, or unsafe water conditions. All safety decisions made by guides are final. Full refunds are provided for weather-related cancellations.

Pets are not allowed on guided tours.

Guests should be able to paddle a kayak for the specified tour distance (2-5 miles round-trip depending on tour), walk on uneven terrain for hike-inclusive tours (1-1.5 miles), and enter/exit a kayak independently. Tours are not recommended for guests with significant mobility limitations.