We Do Our Best to Accommodate You As Much As Possible; We Very Much Dislike Having to Disappoint Our Valued Clients.

That Said, We Have a Business to Run...
It Ain’t Easy and It Ain’t Cheap to Operate a Business in the French Quarter, We Hope That You Understand Our Perspective & Position as a Small Business.

• All Sales are Final with Exception for Severe Weather or Safety Concerns as Determined by the Company

• Any and All Cancellations, Reschedules, Transfer, Gift Card Issuance, and Refunds Are at the Company's Discretion

• Any and All Approved Cancellations Not Due to Severe Weather or Safety Concerns Will Be Issued a Transferable Gift Card with No Expiration Date

• Reschedules Are Dependent on Capacity & Availability and Are Subject to the Company’s Discretion

• Any Participant, Who For Any Reason, Cannot Attend the Activity or Refuses Participation Will Be Deemed Ineligible for Any and All Forms of Monetary Compensation and Activity Rescheduling

Company Cancellation or Reschedule Due to Severe Weather or Safety Concerns

• Cancellations and Reschedules due to Severe Weather or Safety Concerns are at the Discretion of the Company

• In the Event of Severe Weather or Safety Concerns, a Company Representative will contact you via text message or email One Hour before the scheduled departure time to adjust the departure time or reschedule your Bike Rental/Tour

• If the Company Cancels/Reschedules the Bike Rental/Tour due to Severe Weather or Safety Concerns, and your schedule does not allow for a new activity time, you will be offered a transferable gift card or refund

General Cancellation Policy

1. Cancellations Inside of 24 Hours = No Refund or Reservation Adjustments of Any Kind.

2. All Cancellations and Rescheduling Requests Must Be Submitted in Writing Via the Company’s Email Address - No Less Than 24 Hours Prior to Scheduled Departure.

3. Failure to Comply With the Above Policy Will Result in Automatic Forfeiture of Payment in Addition to Any Additional Monetary Costs Incurred By the Company That are Attributed to the Client's Late Return.

4. Parties That Decide To 'No Call/No Show', ‘No Longer Want to Ride’, 'No Longer Comfortable Riding', Suffer ‘Food Poisoning’, ‘Twist An Ankle’, or Decided To Espouse Any Similar ‘Reason’ As to Why They Cannot, or No Longer Want to Attend or Be Present For the Scheduled Activity → Will Not Receive a Refund.

5. Parties Who Do Not Respond to Company Inquiries Within a Reasonable Amount of Time, and By Default Become Late, or for Any Reason Miss the Reservation Time Are Ineligible for Rescheduling, Transfers or Monetary Compensation.

6. The Company Documents ALL Incoming & Outgoing Communications Via the Client's Online Reservation File; Company Staff Knows When All Communications Were Sent, Delivered, Opened, Replied to, and/or Ignored.

Late Arrivals

1. It is Not the Responsibility of the Company to Ensure That the Client is On Time For the Reservation.

2. Late Arrivals for the Appointed Reservation Time Are Subject to Forfeiture of Funds and/or Adjustments to the Activity's Duration.

Late Returns

1. Are Subject to a Charge of $1 For Every Minute That the Vehicle is Overdue for Return