FRENCH QUARTER GO!

aka FreeWheelin Bike Tours

CORPORATE FINANCIAL AND CANCELLATION DOCTRINE

PREAMBLE: The Company (French Quarter Go!) operates within a high-cost commercial sector and allocates dedicated resources (staff, equipment, temporal reservation slots) to every booking. The policies set forth herein constitute non-negotiable contractual terms necessary for the Company’s operational viability and asset protection. The Customer acknowledges that these policies are applied strictly, without recourse to subjective claims of hardship or personal circumstance.

DECLARATION OF FINANCIAL TERMS AND REFUND CESSATION

1. Finality of Sales. ALL SALES ARE FINAL. Monetary refunds, credits, or adjustments will be issued only in the event of a cancellation or safety concern as determined solely by the Company.

2. Discretionary Adjustments. Any and All requests for cancellations, reschedules, activity transfers, gift card issuances, or refunds are subject exclusively to the Company's absolute and non-reviewable discretion.

3. Approved Non-Weather Cancellations. Any and All cancellations approved by the Company not attributed to severe weather or safety concerns shall result only in the issuance of a transferable corporate Gift Card. This Gift Card shall have No Expiration Date and constitutes the Customer's exclusive remedy. No monetary refund shall be issued.

4. Capacity and Availability. All approved reschedules are strictly contingent upon the Company’s operational capacity and schedule availability and remain subject to the Company’s absolute discretion.

5. Forfeiture Due to Participant Refusal/Inability. Any Participant who, for any reason whatsoever (including, but not limited to, non-compliance with Section IV of the full agreement, personal choice, illness, or travel issues), cannot attend the activity or refuses participation upon arrival shall be deemed ineligible for Any and All forms of monetary compensation and ineligible for Activity Rescheduling or Transfer.

COMPANY INITIATED CANCELLATION FOR SAFETY AND WEATHER

Cancellations or reschedules based on operational necessity, severe weather, or safety concerns are made solely at the Exclusive Determination and Discretion of the Company Staff.

Do Not Contact the Company to cancel your activity based on your weather forecast opinion.

Customer opinion’s regarding the weather forecast are not recognized by the Company as valid reasons for cancellation and will be ignored.

1. Notification Protocol. In the event of Company-initiated adjustments due to Severe Weather or Safety Concerns, the Customer will be contacted by a Company Representative via text message or email One Hour before the scheduled departure time to advise of an adjusted departure time or a complete rescheduling of the reservation.

2. Customer Scheduling Conflict. If the Company Cancels or Reschedules the activity due to Severe Weather or Safety Concerns, and the Customer's schedule demonstrably does not allow for a new activity time, the Customer will be offered the exclusive option of a transferable corporate Gift Card or a full monetary refund. This constitutes the full extent of the Company’s liability.

GENERAL CANCELLATION POLICY (CUSTOMER INITIATED)

1. Inside of 48 Hours. Cancellations received Inside of 48 Hours prior to the scheduled departure time shall result in the Automatic Forfeiture of All Payments Received. No refund, transfer, or reservation adjustment of any kind shall be permitted.

2. Mandatory Written Notice. All cancellation and rescheduling requests must be Submitted in Writing via the Company’s Official Email Address and received by the Company No Less Than 48 Hours Prior to the scheduled departure time.

3. Breach of Notice Policy. Failure to comply with the mandatory written notice and timing requirement detailed in Policy 2 shall result in the Automatic Forfeiture of All Payments, in addition to any and all financial costs incurred by the Company attributed to the Customer's breach.

4. Non-Refundable Personal Reasons. Parties who fail to attend the scheduled activity, including those who are deemed a 'No Call/No Show', or who cite internal/personal reasons such as:

   • 'No Longer Want to Participate'
   • 'No Longer Comfortable Riding'
   • 'Personal Illness/Injury' (e.g., food poisoning, twisted ankle, etc.)
     — or any similar subjective reason for non-attendance Will Not Receive a Refund, Transfer, or Reschedule.

5. Communication Requirement. Parties who do not respond to Company Inquiries and, by default, become late or miss the reservation time are ineligible for rescheduling, transfers, or monetary compensation. The Customer bears the full burden of ensuring timely and responsive communication with the Company.

6. Documentation of Communications. For audit and liability purposes, the Company Documents ALL Incoming and Outgoing Communications (including timestamps for sent, delivered, opened, replied-to, and ignored status) via the Client's Online Reservation File. The Company maintains an accurate record of all communication activities.

LATE ARRIVALS AND LATE RETURNS

1. Punctuality Responsibility. It is the Sole and Exclusive Responsibility of the Customer to ensure their timely arrival for the appointed reservation time. The Company assumes No Responsibility for tardiness resulting from traffic, parking, personal preparation, or any other cause.

2. Late Arrival Penalty. Late Arrivals for the appointed Reservation Time are subject to the Automatic Forfeiture of All Funds and/or a Mandatory Reduction to the Activity's Duration to prevent disruption to subsequent reservations.

3. Late Return Penalty. Late Returns of the Vehicle/Equipment are subject to an enforced financial penalty of One Dollar ($1.00) For Every Minute that the Vehicle is Overdue for Return, charged immediately to the credit card on file.