IMPORTANT: PLEASE READ - By booking, you are agreeing to accept these terms

Within two weeks of your reserved event, tickets are NON-REFUNDABLE, but may be rescheduled for a $20 fee per ticket based on availability. Customers may cancel penalty-free up to 48 hours after booking, unless the event is within 14 days. We offer 50% refunds for cancellations made more than 14 days prior to the event. We cannot refund cancellations made within 14 days of an event because your space must be reserved.

Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction. Rescheduling requests received within 14 days of the event are subject to a fee of $20 per ticket to reschedule. Reservations may be rescheduled only once.

Failure to arrive 30 minutes before your tour’s departure time will result in your space on tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour.

Our tours run rain or shine. In some circumstances, tours may be cancelled up to an hour before the start time of the event. The decision to cancel the tour is up to the sole discretion of Urban AdvenTours. If we cancel the event, ticket-holders may choose to reschedule tickets (subject to availability), to receive credit for a future event, or to receive a full refund.

Massachusetts law requires children to be at least 12 months of age while riding along on a bicycle. Children under the age of 12 months will not be allowed on rentals or tours. All children ages 16 and under are required to wear a helmet, and all guests are required to wear a helmet when participating on a UA-guided bike tour.