Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the trip.
Rebooking: Free rebooking up to 48 hours before the trip.

All cancellation requests must be submitted in writing at least 48 hours before the trip's start. Reservations made within 48 hours are not eligible for a refund.

Non-Refundable Ticket:
Cancellation: No refunds.
Rebooking: Rebooking is allowed up to 48 hours before the trip.

Trip Protection for Refundable Tickets

If you purchased trip protection, your cancellation window has been extended up to 12 hours before the start of the trip. You’ll be fully refunded for the ticket (minus the trip protection and fees).

We commit to our employees and other guests and adhere to our cancellation policy regardless of circumstances. We suggest traveler’s insurance for any issues such as illness, weather delays, and other circumstances that prohibit travel or participation on your part for any of your travel plans.

What if we cancel?

We reserve the right to cancel for any reason, including, but not limited, to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full.

Double Check Your Dates Before Completing Your Booking!

If you booked the wrong date and do not contact us more than 48-Hours in Advance of the trip no rebooking or refund will be offered.

International numbers

We can only contact you by the email you've provided. Please check your email regularly, as we may need to send you important information about your trip. We are not responsible if we can not contact you for important information regarding the trip.

Identification

The name listed on your credit card must be identical to the contact name listed on your booking. *For your security, at check-in you may be required to present the credit card that was used to pay for your booking along with a matching valid photo