Please be informed of our cancellation policy.

Full payment is due at the time of booking. Since we do not overbook our boats and specialize in small groups we enforce a 72-hour cancellation policy. You may make changes or cancellations to your reservation up to 72 hours prior to your trip and receive a full refund. Cancellations made inside of 72-hours will not be refunded unless trip protection was purchased. Courses and education have a 1 week cancellation policy

Lateness and no-shows

We ask all guests to arrive promptly at the scheduled charter time. Do not underestimate driving time. Morning traffic conditions are quite congested and slow moving, especially if you are staying South of Kailua-Kona and driving North to the harbor. It is your responsibility to arrive on time and we reserve the right to leave at our scheduled departure time (15 minutes after scheduled charter start time). There will be no refunds given for guests that are more than 15 minutes late or that do not arrive for their intended charter.

Trip Protection

Purchase trip protection for an additional 10% of your trip. It allows you to cancel, no questions asked, inside of the 72-hour cancellation policy. You’ll be refunded in full (minus the booking and insurance fees). No shows and late arrivals will not be reimbursed. Trip protection may not be added within the 72 hour window. Trip protection is not available to students

What if we cancel?

We reserve the right to cancel for any reason including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We'll do our best to reschedule your trip based on availability or you'll be issued a refund in full. We will contact you via the phone number and/or email address provided in the reservation. We are not responsible if we can not contact you for important information regarding the charter.